Items should be returned to us within 14 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your statutory rights.
Please note that the below items cannot be returned or exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Items made in personalised colours (not as picture)
- Special order items including Specialist Bits and Specialist Leatherwork
- Items purchased using store Credit
- We are unable to issue refunds for returned Sale or Discounted items. A credit note to the value spent will be issued instead.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
A postage fee will be charged for all exchanges.